Guest Resources
Everything you need before, during and after your stay.
Concierge Services
Grocery delivery, private chefs, excursions and more, arranged for you.
VacanzaCover
Damage protection included with every booking - no security deposit.
Travel Insurance
Coming soon. We're partnering with a new travel insurance provider.
Report a Lost Item
Left something behind? Tell us within 21 days and we will look.
Vacation Rental Agreement
The full terms you agree to when you book.
Frequently Asked Questions
- What time is check-in and check-out?
- Check-in is from 4:00 PM and check-out is at 10:00 AM across all of our homes. Early check-in or late check-out can sometimes be arranged - just ask before you travel.
- How do I reserve a home?
- Browse our rentals, choose your dates and select Book Now. You will be taken to our secure booking system to confirm the stay and pay. Most of our homes accept instant booking, so there is no waiting for approval.
- Why book direct rather than through a listing site?
- Booking directly with us means no third-party service fees added at checkout, so the same home costs less. You also deal with the local team who actually manage the property.
- Are your homes dog friendly?
- Some are. Use the Dog Friendly filter to see the homes that accept pets, and check that listing for any pet fee, size limit or breed restriction before you book.
- How do I pay for my stay?
- Payment is taken securely through our booking system when you reserve. We will never ask for card details by email, text or over the phone.
- What is your cancellation policy?
- Cancellation terms are set per property and are shown on that home's booking page before you confirm and pay. Please read them at the time of booking, as they differ between homes.
- Is a security deposit required?
- Our homes do not currently require a refundable damage deposit. Any cleaning fee that applies is shown on the listing and included in your total before you pay.
- Is there a minimum stay?
- Minimum stays vary by home and by season and are shown on each listing page. Some homes also accept longer stays of a month or more.
- What is provided in the home?
- Every home comes with high-speed WiFi, a fully equipped kitchen, linens and towels, and a starter supply of essentials. Specific amenities are listed on each property page.
Guest Documents
Rental agreements and house rules are sent with your booking confirmation. Need another copy? Email reservations@vacanzastays.com.
Reviews
4.9(458 reviews)
- 4.0
“This was difficult to rate—we were in between 3 and 4 stars. Our family had a great time at this location. The home was beautiful, spacious, and full of activities for adults and children. The kitchen was stocked with utensils and other cooking necessities. When questions arose, the team’s response time was timely which was very helpful. Our two experiences that we wish would have been different: 1) The pool never heated. The team was consistently working on getting the pool to be heated and even sent out a pool tech to assess the situation. The tech shared that the pool heater was functioning and that it would take longer for the pool to heat than the expected time that was given to us by the team. Totally fine—we are grateful that it was checked out, weren’t doubted or questioned, and were reassured that it would heat. The issue is that it never did. At this point, my family and I accepted that and used the jacuzzi instead to not spend our entire stay fixated on the pool not heating properly. 2) The pullout bed from the bunk bed might have been broken as it was uncomfortable to sleep in and felt like you were being poked. Overall, the check in and check out procedures were simple and the team was very accommodating and helpful.”
- 5.0
“It’s truly a California Paradise! Excellent communication from host Farah with Vacanza! Very accommodating from start to finish!”
- 5.0
“This place was even better than the pictures! We had a great time here! Definitely want to come back!”
- 5.0
“If you are looking for a place that has it all then this is the place! Pool, basketball, pickleball, arcade, pool table and poker table. Not to mention lots for rooms and bathrooms. You don't have to leave the house. !”
- 5.0
“We absolutely LOVED this house!! Very clean, spacious, filled with family games to entertain, and an amazing outdoor space with heated pool. The casita was great for extended family. Great setup for family get togethers! We will definitely come back again!! Thank you so much!”
- 5.0
“Five guys on a golf getaway. The house was clean, spacious and had everything we needed. There was an issue with the WiFi that impacted streaming TV when we were back and relaxing. The host was very communicative and responsive. We would stay here again. Great features is you have younger kids.”